Purchases from www.SHOPJAV.com are subject to the following terms and conditions: 

Exchanges

All requests must be made within 14 days from the invoice date. No refunds or exchanges after 14 days.

All claims for damage, missing items or shipment errors must be made within 5 days after receipt of shipment.

No refund/exchange of any item unless it is defective or unable to repair.

No refund/exchange of any item if such item cannot do other than what has been advertised.

25% restocking fee may be charged on current market price for merchandise in resalable condition returned within 14 days from the invoice date.

***Please allow 7-14 business days to process your exchange (exclude shipping period). Please note that shortage of inventory; overload or other special circumstances might delay the process.***

Shipping and handling, insurance, and labor fee will not be refunded in any case. Buyer is always responsible for return shipping costs and insurance. 

Under no condition, www.SHOPJAV.com will cross-ship any item. In other words, we will not ship out any exchange item(s) until we received the RMA return item(s).

For replacements, www.SHOPJAV.com will ship back to the customer via Ground Shipping.

Refund

No refund of any item unless it is defective or unable to repair. 

Disclaimer

www.SHOPJAV.com reserves the right to refuse any service to anyone who violates www.SHOPJAV.com company’s policy.

www.SHOPJAV.com is not responsible for any typographical errors on the web site or any of our advertisements.